FAQ

How long will it take to receive my order?

Each shirt is printed to order, so please allow 2 to 5 business days for production before your item ships. Delivery within the United States then takes an estimated 5 to 8 business days, putting the typical total at 7 to 13 business days from the date of purchase. Delivery times are estimates and can vary during busy seasons or due to carrier delays.

Can I return my shirt if I change my mind or ordered the wrong size?

Because every item goes into production shortly after purchase, the store cannot accept returns or exchanges for change of mind or ordering the wrong size when a size chart was available. This is why it is worth taking a careful look at the size chart before you check out. If your item arrives damaged, misprinted, or incorrect, that is a different situation — see the question below.

What happens if my shirt arrives with a defect or the wrong item?

If your order arrives with a manufacturing defect, a misprint, damage from transit, or the wrong item or size compared to the published size chart, Coonitude will make it right. Email info@coonitude.com within 30 days of delivery, include your order number and clear photos of the issue, and the team will arrange either a free replacement or a full refund to your original payment method.

How do I find the right size?

Each product page includes a size chart, and it is the best tool you have for getting the fit right before you buy. Because orders go into production quickly and cannot be exchanged for sizing errors, it is worth checking your measurements against the chart rather than guessing. If you have a specific sizing question, you can reach out to info@coonitude.com before ordering.

Will I get tracking information for my order?

Your order ships from the print-on-demand fulfillment partner's facility, and tracking details are provided once your item has been fulfilled and handed to the carrier. If your tracking shows no movement for more than 5 business days after the last update, or your package is marked as delivered but has not arrived, contact info@coonitude.com with your order number and the team will investigate.

Where do you ship?

The shipping policy covers delivery within the United States, with estimated delivery of 5 to 8 business days after fulfillment. For questions about shipping to a specific location or outside the US, email info@coonitude.com and the team can help clarify what is available for your address.

Would a Coonitude shirt make a good gift?

A shirt from Coonitude is a fairly easy gift for anyone who is devoted to their Maine Coon, since the designs are made specifically around that breed and that kind of owner. The one thing worth keeping in mind is that exchanges are not available, so if you are buying for someone else, it helps to have a good sense of their size before you order. Checking the size chart on the product page will give you the best chance of landing the right fit.

How do I get in touch with Coonitude?

You can reach the team by email at info@coonitude.com. Include your order number if your question relates to a specific purchase, and the team will get back to you as quickly as they can. Coonitude describes itself as a small operation run by fellow cat-loving introverts, so they ask for a little patience with response times.